Redemption Frequently Asked Questions
When are the dates of Holy Snap Redemption?
Reward Redemption begins September 17, 2018 and ends October 31, 2018.
When do I receive my rewards?
All rewards will be fulfilled within 6-8 weeks after the completion of the online redemption process and receipt of all required documentation.
What happens if I return products purchased for Holy Snap during the “holding” phase?
If the product earned points for Holy Snap, those points will be deducted from your account.
What if I have to return a product I bought during Holy Snap – but after I’ve redeemed points for a reward? Don’t you guys have a 90-day return policy?
After redemption, Holy Snap and SnapAV reserve the right to refuse any returned products that earned points during the campaign. See the official Terms and Conditions page for details!
How many rewards can I redeem?
Dealers can redeem for as many rewards as their points balance allows. For example, if you have earned 50K points during Holy Snap, you can redeem it for (1) 50K reward, or (5) 10K rewards, or (1) 20K + (1) 30K reward.
How do I redeem a trip or a vehicle? What’s the fine print?
For any Holy Snap trips, a travel agent will reach out to you to arrange details, book the flights/hotel, etc. For vehicle redemptions, Marden Kane (the company fulfilling redemptions) will work with a car dealership in your area and negotiate a price based on the budget for that redemption level. You will get input on the vehicle specifications.
What are the tax implications of my rewards?
All dealers who receive a reward valued at more than $600 will be issued a W-9 tax form.
Why does a W-9 need to be completed?
Due to the value of the reward and to meet the legal requirements of the IRS, we must collect W-9's from all dealers as you are responsible for taxes on the reward.
Is this W-9 supposed to be completed in my company name or my personal name?
If the award is being awarded to a Corporation, please provide only the Employer identification number aka Federal ID number. If the award is being awarded to a sole proprietorship or individual, please provide only the Social security number. Please note that the address provided on the W-9 MUST match the address of the EIN or social security number. For all other questions, please refer to the General Instructions section of the W-9.
Will Apple items be sent as hardware or gift certificate/gift card for Apple Store?
Apple items will be awarded as hardware, however, SnapAV reserves the right to offer a substitute product of equal or greater value at their discretion.
When will I receive my product credit?
Product credits will be posted to Member’s Program Rewards Account within two to four weeks of redemption date.
How long do I have to use my product credit?
Product credits expire after 1 year.
What were the dates of the Holy Snap™ rewards program?
Holy Snap ran from July 12, 2017 – July 31, 2018.
Who could participate in Holy Snap™?
Active SnapAV dealers who are enrolled in our Partner Rewards program and have registered for a Holy Snap account were eligible to participate.
Where can I find my Account #?
If you cannot find your Account Number, check your SnapAV invoice for your account information, or call our CSS Team at 866.424.4489 or email us at email@example.com. You must be a confirmed SnapAV dealer to have an Account Number.
I had points deducted from my overall total. What happened?
If you recently returned an item, any rewards points earned from that order got subtracted from your total once we processed that return. Your current points tally should be reflected accurately on your account page and in your next Holy Snap update email, once that return is processed.
Have additional questions?
If you have additional questions, review the Terms & Conditions
for all information applicable to the program. For any questions not addressed there, please email us at firstname.lastname@example.org